IOM Ukraine

8 Mykhailivska Street, Kyiv, Ukraine, 01001

0 800 215 015, Monday-Friday, 9 a.m. - 5 p.m.  

(044) 568-50-15 | Fax: (044) 568-50-16 

All IOM services are free of charge.

Complaints and Feedback Mechanism

Phone numbers: 0800215015 (free for all lines), +380674066327 (free for Kyivstar only)  and +380952403511 (free for Vodafone only). Open 09.00 - 17.30 Monday to Friday.

Self-administered online form through the following link https://ukraine.communityresponsemap.org/uk/feedback 

*You can report misconduct (sexual exploitation and abuse, fraud and corruption, harassment, retaliation, misuse of resources or other misconduct) of an IOM employee, IOM’s implementing partner or staff member from a different agency (this includes, anyone employed by or working for other organizations). Concerns, suspicions and/or allegations should be reported to IOM’s Office of the Inspector General (OIG), via email OIGIntake@iom.int or via the “We Are All In” reporting application/webpage https://weareallin.iom.int/.

 

Resettlement Support Center Eurasia (RSC Eurasia)

You may contact the RSC Eurasia for any communication regarding the United States Refugee Admission Program (USRAP). Click here for more information.

All resettlement services are free of charge. RSC Eurasia does not cooperate with any unauthorized third party; agencies or individuals charging for application assistance may be fraudulent.

Report suspected fraudulent activity to: FraudRSCEurasia@iom.int

 

Migration Health Unit

15 Tarasivska Street, Kyiv, Ukraine

Contact telephones for all Programmes (Australia, Canada, New Zealand, the Republic of Korea, the United Kingdom and the United States of America):

  • (044) 584 36 67
  • (044) 584 36 68
  • 050 028 62 58 (Viber)
  • Fax: (044) 584 36 72

Contact telephone for Canadian Programme in Lviv: 0800200112

Working hours: Monday to Friday, from 8 am till 5 pm.

Medical related issues for US Immigration, Australian, Canadian, New Zealand, the Republic of Korea, the United Kingdom Programmes should be forwarded to iomkievmhd@iom.int

For more information about the medical examination for US Immigrants and K Visa Applicants, please check the website of the Embassy of the United States in Kyiv.

For more information about Tuberculosis Test for the United Kingdom, please check this website.