IOM Ukraine

8 Mykhailivska Street, Kyiv, Ukraine, 01001

0 800 215 015, Monday-Friday, 9 a.m. - 5 p.m.  

(044) 568-50-15 | Fax: (044) 568-50-16 


All IOM services are free of charge.

If your inquiry (question, concern or complaint) is about the standard of services that IOM Ukraine provides, the behaviour of IOM staff, general information for vendors, partners and clients, contact IOM Transparency Hotline:

tel.: +38 067 406 6327, +38 095 240 35 11  from 9 a.m. till 5 p.m., Email:


*You can report misconduct (sexual exploitation and abuse, fraud and corruption, harassment, retaliation, misuse of resources or other misconduct) of an IOM employee, IOM’s implementing partner or staff member from a different agency (this includes, anyone employed by or working for other organizations). Concerns, suspicions and/or allegations should be reported to IOM’s Office of the Inspector General (OIG), via email or via the “We Are All In” reporting application/webpage


You may contact the Resettlement Support Center (RSC) Eurasia, operated by IOM Ukraine, for any communication regarding the United States Refugee Admission Program (USRAP).


Tel: +38 044 5685020

Working hours: Monday, Wednesday and Friday, from 9 a.m. to 2 p.m. (GMT+3), excluding official holidays.


All resettlement services are free of charge. RSC Eurasia does not cooperate with any unauthorized third party; agencies or individuals charging for application assistance may be fraudulent.

Report suspected fraudulent activity to:


Migration Health Unit

15 Tarasivska Street, Kyiv, Ukraine

Contact telephones for all Programmes (Australia, Canada, New Zealand, the Republic of Korea, the United Kingdom and the United States of America):

  • (044) 584 36 67
  • (044) 584 36 68
  • 050 028 62 58 (Viber)
  • Fax: (044) 584 36 72

Contact telephone for Canadian Programme in Lviv: 0800200112

Working hours: Monday to Friday, from 8 am till 5 pm.

Medical related issues for US Immigration, Australian, Canadian, New Zealand, the Republic of Korea, the United Kingdom Programmes should be forwarded to

For more information about the medical examination for US Immigrants and K Visa Applicants, please check the website of the Embassy of the United States in Kyiv.

For more information about Tuberculosis Test for the United Kingdom, please check this website.